25 - 26 September, 2018 | The Sydney Boulevard Hotel

Nicole Opie


Assistant Director of Asset Planning Services for Property and Asset Services Branch – Housing Infrastructure, Sport and Recreation Division
Department of Health and Human Services VIC


2:30 PM CASE STUDY: Bridging the Gap in 12 Months: How Attestation is Possible in the Near Future for the Housing, Infrastructure, Sport and Recreation Division

With the introduction of the Asset Management Accountability Framework in Victoria, and managing $23 billion in housing assets, the Housing, Infrastructure, Sport and Recreation Division for the Department of Health and Human Services found themselves needing to make major changes to be compliant with regulations. Property and Asset Services Branch set themselves apart from other departmental approaches, and rising to the occasion by bringing in a third party to assess them, a shift in their approach to asset management began with a maturity assessment and the formulation of a change management and communication plan – setting out deficiencies and priorities. The work of establishing governance, appointing teams to support changes, process mapping, creating asset management policy and strategic asset management plans, has culminated in the division positioning themselves for compliance with the Department of Treasury and Finance Asset Management Accountability Framework and ISO55000.

  • Culture change surrounding asset management, beginning with executive support.
  • The benefits of creating transparency through clear and accessible documentation.
  • Major changes bring change in focus, to delivery of a service to the community.


Check out the incredible speaker line-up to see who will be joining Nicole.

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